Course Overview

This five-part course is designed to equip employees with the skills to interact effectively with customers to achieve the desired outcome of customer satisfaction. However, effective communication must begin internally among staff before it flows outward to consumers.

Learning Objectives

In five lessons (2 hours each), learners will gain knowledge and skills to:

*Understand the Communication Process

*Navigate Barriers to Communication 

*Build Inter-personal Communication Skills

*Relate to Difficult Customers

*Develop Persuasive Messages

NOTE, THIS COURSE CONTENT CAN BE CUSTOMISED TO FIT THE NEEDS OF SPECIFIC BUSINESS OPERATIONS

Target Group

Personnel in Customer Experience, Sales and Marketing; Team Leaders; Supervisor

Course Delivery

The course will be delivered in five 2-hour webinars.

Get this course on Zoom Meeting Platform. REGISTER HERE

Course fee

USD350 per person. USD300 per person for group/company registrations