Ajay Mittal, CDO & Director – Digital Sales & Commercial, IBM ISA, talks with Pranbihanga Borpuzari of The Economic Times online about the role of information technology (IT) in assisting small and medium-sized enterprises (SMEs) to cope with the COVID-19 pandemic and highlights the need to invest in IT infrastructure as part of their business continuity planning.
BCP has moved from a check-in-the-box practice to an essential strategic capability. When handling supply chain disruption during lockdowns, the ability to generate granular real-time supply chain data has become top priority.
— Ajay Mittal
Highlights of the article include:
- SMEs can overcome data security challenges by shifting business applications to the cloud.
- SMEs will accelerate the use of Pubic Cloud to address multiple issues without having to make large upfront investments.
- SMEs will significantly increase investments in data security because a large number of users are accessing data remotely.
- SMEs will seek to “leverage self-help / self-healing tools”, such as automation solutions, to facilitate single users working without significant intervention.
- Technology will assist SMEs to transition into the “organisational, social and cultural shift” that has become pronounced during the COVID-19 pandemic.
- The goal of SMEs should be to better integrate data and technology to build smarter, better supply chains to navigate the current crisis as well as future disruptions.
Technology is the new SMB backbone – not merely a ‘good to have’ – but a ‘Must Have’ imperative for survival and future success.
— Ajay Mittal
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